Orders

Will you ship my order without payment?

Unless you have used a PO, your order will not be shipped without full payment. We do require resolution of any payment issues (e.g. additional garment or ship costs, bad payment information) before we ship your order. We will always contact you if there is a problem.

Why does my order status say "Pending Auth"?

If the status of your order is PENDING AUTH, this simply means your order is being processed through our order authorization system. If we need any additional information from you in regard to your order, we will contact you via phone or email.

Can I reorder a design I have previously ordered?

Yes. If you have your previous order saved in your Saved Designs section you can reorder in a few simple steps.

How do I add notes to my order?

In the Shopping Cart, there is an option next to each garment. Click the “ADD NOTES” link. This opens a window that will allow you to add notes and instructions for that garment.

How do I get a quote?

Once you have finalized your design and are ready to place an order, simply click on the green "ADD TO CART" button. Enter the quantities and sizes you would like and click the "UPDATE ITEMS" button. The price will be displayed in the shopping cart.

Can I add more garments once my order has been placed?

Yes. You can add shirts to your order but there is a small window of opportunity to make changes. The sooner you let us know of additional sizes, the better. We recommend contacting your customer service rep by the second or third business day at the latest. You cannot add shirts to rush orders. Adding shirts may delay the production time of your order